Terms of Service


These Terms of Service ("Terms") govern your access to and use of the astrology services provided by Shivamastro World Pvt. Ltd. ("Shivamastro World," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

  1. Services

    Shivamastro World provides astrology services, including personalized readings, consultations, and related content, based on astrological principles. Our services are provided for entertainment purposes only and should not be considered as professional advice or guidance. We provide astrological services through apps developed by us and develop astrology apps for our clients along with providing horoscope API.

  2. Payment Terms:

    Payment for our services is required in advance, unless otherwise specified. We accept payment through secure online payment gateways. By purchasing our services, you agree to pay the specified fees in full and acknowledge that payments are non-refundable, except as provided in our Refund Policy.

  3. Cancellation Policy:

    You may cancel or reschedule your appointment with Shivamastro World up to 24 hours before the scheduled time without incurring any additional charges for Kundali API integration and app development. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee. We reserve the right to cancel appointments due to unforeseen circumstances, in which case we will provide a full refund or reschedule the appointment at your convenience.

  4. Disclaimers:
    1. Nature of Astrology:

      Our astrology services are provided through our apps for entertainment purposes only. While astrology may offer insights and guidance, it is not a definitive science, and outcomes may vary based on individual interpretations and circumstances.

    2. Accuracy and Reliability:

      We strive to provide accurate and reliable astrology readings based on astrological principles and interpretations. However, we cannot guarantee the accuracy, completeness, or reliability of the information provided, and we disclaim any liability for decisions made based on our services.

    3. Professional Advice:

      Our services are not a substitute for professional advice or consultation in areas such as finance, health, or legal matters. We recommend consulting with qualified professionals for advice tailored to your specific needs and circumstances.

    4. Development of Apps:

      We develop astrology apps for our clients. Therefore, Shivamastro World will not be responsible for the validity of any information and documents provided by the clients, whether provided at the time of development or after development.

  5. Intellectual Property:

    All content and materials provided as part of our services, including text, images, graphics, and logos, are the property of Shivamastro World or its licensors and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.

  6. Limitation of Liability:

    To the fullest extent permitted by law, Shivamastro World shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our services, including but not limited to damages for loss of profits, goodwill, or data.

  7. Governing Law and Jurisdiction:

    These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

  8. Changes to Terms:

    We reserve the right to update or modify these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on our website. Your continued use of our services after the posting of revised Terms constitutes your acceptance of such changes.

  9. Refund Policy
    1. Refund Process

      To request a refund, please contact us at contact@shivamastroworld.com with details of your request, including your name, contact information, and the reason for the refund. We will review your request and, if approved, process the refund to the original payment method used for the transaction.

    2. Refund Exceptions:

      Please note that refunds will not be provided in the following circumstances:

    If you fail to request a refund within the specified timeframe.If the astrology service has been fully delivered and no technical issues or errors occurred.If the reason for the refund request does not fall within the scope of this Refund Policy.

  10. Ethical Guidelines

    At Shivamastro World Pvt. Ltd. ("Shivamastro World," "we," "us," or "our"), we are committed to upholding the highest standards of ethical conduct in our astrology practice. Our Ethical Guidelines outline the principles and practices that guide our interactions with clients and the community.

    1. Avoidance of Guaranteed Outcomes:

      We acknowledge that astrology is not a definitive science and that outcomes may vary based on individual interpretations and circumstances. Therefore, we do not make promises or guarantees regarding the accuracy or effectiveness of our astrology readings or consultations. We provide insights and guidance based on astrological principles, but ultimate decisions and outcomes are the responsibility of the client.

    2. Maintenance of Client Confidentiality:

      We recognize the sensitive nature of astrology and the personal information shared by our clients during readings, consultations through our apps, app developments, and Kundali API integrations. We are committed to maintaining the confidentiality of client information and astrology readings. We do not disclose or share client information with third parties without explicit consent, except as required by law or as necessary to provide our services.

    3. Respect for Cultural Sensitivities:

      We understand that astrology practices and beliefs may vary across cultures and communities. We respect the cultural sensitivities and beliefs of our clients and strive to provide astrology services in a manner that is inclusive and respectful of diverse cultural backgrounds. We avoid making assumptions or generalizations based on cultural stereotypes and approach each client with sensitivity and openness.

    4. Non-Discrimination and Inclusivity:

      We do not discriminate against clients based on race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic. We welcome clients from all backgrounds and identities and strive to create a safe and inclusive space for everyone to explore astrology and seek guidance.

    5. Professional Integrity:

      We uphold the highest standards of professionalism and integrity in our interactions with clients and the community. We provide accurate and reliable astrology readings based on astrological principles and interpretations. We refrain from engaging in fraudulent, deceptive, or unethical practices that may undermine the trust and confidence of our clients.

    6. Continuous Learning and Improvement:

      We are committed to ongoing learning and professional development to enhance our knowledge and skills in astrology. We stay informed about developments in the field of astrology and related disciplines and strive to provide the best possible service to our clients.

    7. Compliance with Laws and Regulations:

      We comply with all applicable laws and regulations governing astrology practices, including data protection, privacy, and consumer rights laws. We adhere to ethical standards established by relevant professional associations and organizations in the field of astrology.

    8. Feedback and Accountability:

      We welcome feedback from clients and the community about our services and practices. We take feedback seriously and use it to improve our services and ensure accountability. We are transparent about our practices and policies and strive to address any concerns or issues in a timely and responsible manner.

    By adhering to these Ethical Guidelines, we uphold the values of integrity, respect, and professionalism in our astrology practice at Shivamastro World. We are committed to building trust and confidence with our clients and promoting the ethical practice of astrology.

  11. Disclaimer

    At Shivamastro World Pvt. Ltd. ("Shivamastro World," "we," "us," or "our"), we provide astrology services through our apps for entertainment purposes only. Our astrology readings and consultations are based on astrological principles and interpretations and should not be considered as professional advice or guidance.

    1. Entertainment Purposes Only:

      Our astrology services are intended for entertainment purposes and should be viewed as a form of entertainment rather than as professional advice. While astrology may offer insights and guidance, it is not a definitive science, and outcomes may vary based on individual interpretations and circumstances.

    2. Not Professional:

      Advice By accessing or using our astrology services, you agree to be bound by this disclaimer. We reserve the right to update or modify this disclaimer at any time without prior notice.

  12. Customer Conduct Policy

    At Shivamastro World Pvt. Ltd. ("Shivamastro World," "we," "us," or "our"), we value respectful and professional interactions with our clients. Our Customer Conduct Policy outlines the expectations for client behavior during astrology readings and consultations through our apps.

    1. Respect for Astrologer's Expertise:

      Clients are expected to respect the expertise and professionalism of our astrologers. This includes listening attentively to the astrologer's insights and interpretations, asking questions respectfully, and refraining from challenging or disputing the astrologer's expertise.

    2. Adherence to Scheduled Appointment Time:

      Clients are expected to adhere to the scheduled appointment time for astrology readings and consultations. It is important to arrive promptly for scheduled appointments or join virtual appointments on time. Late arrivals may result in a shortened session or rescheduling at the discretion of the astrologer.

    3. Open Communication:

      Clients are encouraged to communicate openly and honestly with their astrologer during readings and consultations. This includes providing accurate information about their birth date, time, and place for accurate chart calculations, as well as sharing any relevant concerns or questions they may have.

    4. Professional Conduct:

      Clients are expected to conduct themselves in a professional manner during astrology readings and consultations. This includes refraining from engaging in disrespectful, offensive, or inappropriate behavior towards the astrologer or other clients. Any form of harassment, discrimination, or misconduct will not be tolerated.

    5. Privacy and Confidentiality:

      Clients are expected to respect the privacy and confidentiality of other clients and their astrology readings. Discussions and insights shared during readings should be kept confidential and not disclosed to third parties without permission.

    6. Feedback and Communication:

      Clients are encouraged to provide feedback on their experience with our astrology services in a constructive and respectful manner. We value client feedback as it helps us improve our services and ensure a positive experience for all clients.

    7. Compliance with Policies:

      Clients are expected to comply with all policies and guidelines outlined by Shivamastro World, including our Terms of Service, Privacy Policy, and any other applicable policies. Failure to comply with these policies may result in termination of services or other appropriate actions.

  13. Data Protection Policy

    At Shivamastro World Pvt. Ltd. ("Shivamastro World," "we," "us," or "our"), we are committed to protecting the privacy and security of client data. Our Data Protection Policy outlines the measures we take to safeguard client data, including encryption, secure storage, and compliance with data protection regulations such as the General Data Protection Regulation (GDPR).

    1. Data Collection and Processing:

      We collect and process personal data from clients for the purpose of providing astrology services, app developments and fulfilling contractual obligations. Personal data may include but is not limited to name, email address, birth date, birth time, and birthplace. We collect personal data only with the consent of the individual and for specified, legitimate purposes.

    2. Data Security Measures:

      We implement technical and organizational measures to protect client data from unauthorized access, disclosure, alteration, or destruction. These measures include:

      • Encryption of sensitive data during transmission and storage.
      • Access controls and authentication mechanisms to restrict access to client data to authorized personnel only.
      • Regular monitoring and testing of security measures to identify and address vulnerabilities.

    3. Secure Storage:

      Client data is stored securely in data centers that adhere to industry-leading security standards and protocols. We utilize secure servers and databases with access controls and encryption to safeguard client data from unauthorized access or breaches.

    4. Compliance with Data Protection Regulations:

      We comply with data protection regulations applicable to the jurisdictions in which we operate, including the General Data Protection Regulation (GDPR) for clients located in the European Union (EU) or European Economic Area (EEA). This includes:

      • Obtaining valid consent for the collection and processing of personal data.
      • Providing individuals with transparency and control over their personal data.
      • Notifying relevant authorities of data breaches within the required timeframe.
      • Facilitating the exercise of individuals' rights regarding their personal data, such as the right to access, rectify, or erase personal data.

    5. Data Retention and Deletion:

      We retain client data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once client data is no longer needed, it is securely deleted or anonymized to prevent identification.

    6. Employee Training and Awareness:

      We provide training and awareness programs to employees on data protection best practices, including handling and safeguarding client data. Employees are trained to recognize and report security incidents or data breaches promptly.

    7. Third-Party Data Processors:

      We may engage third-party service providers to assist with data processing activities, such as hosting servers or providing technical support. We ensure that any third-party processors comply with data protection regulations and adhere to our security standards.

    By engaging with our astrology services, you acknowledge and consent to the collection, processing, and storage of your personal data as outlined in this Data Protection Policy. We reserve the right to update or modify this policy at any time without prior notice to reflect changes in our practices or legal requirements.

  14. Cancellation Policy

    At Shivamastro World Pvt. Ltd. ("Shivamastro World," "we," "us," or "our"), we understand that circumstances may arise that require clients to cancel or reschedule appointments. Our Cancellation Policy outlines the procedure for canceling appointments and any associated fees for late cancellations.

    1. Procedure for Canceling Appointments:

      Clients may cancel or reschedule their appointments with Shivamastro World by contacting us at least 24 hours before the scheduled appointment time. To cancel or reschedule an appointment, please contact us via email at [contact@shivamastro.com](mailto:contact@shivamastro.com) or by phone at [insert phone number].

    2. Late Cancellation Fee:

      Clients who cancel or reschedule their appointments less than 24 hours before the scheduled time may be subject to a late cancellation fee. The late cancellation fee is [insert fee amount] and will be charged to the client's payment method on file.

    3. Waiver of Late Cancellation Fee:

      We understand that emergencies and unforeseen circumstances may arise that prevent clients from canceling appointments within the specified timeframe. In such cases, clients may request a waiver of the late cancellation fee by providing documentation or explanation of the extenuating circumstances.

    4. No-Show Policy:

      Clients who fail to attend their scheduled appointment without prior notice ("no-show") may be subject to a no-show fee. The no-show fee is [insert fee amount] and will be charged to the client's payment method on file.

    5. Exceptions to Cancellation Fees:

      Exceptions to cancellation fees may be granted at the discretion of Shivamastro World for documented emergencies or extenuating circumstances. Clients must provide sufficient documentation or explanation to qualify for an exception.

    6. Refunds for Prepaid Appointments:

      Clients who have prepaid for their appointments and cancel within the specified timeframe will be eligible for a full refund of any fees paid. Refunds will be processed to the original payment method used for the transaction.

    By scheduling an appointment with Shivamastro World, you acknowledge and agree to abide by this Cancellation Policy. We reserve the right to update or modify this policy at any time without prior notice.

  15. Termination

    We reserve the right to suspend or terminate your access to our services at any time, with or without cause.

  16. Governing Law:

    These Terms and Conditions are governed by the laws of [Jurisdiction], without regard to its conflict of laws principles.

    Any disputed situation will be settled in Motihari (Bihar) court.

  17. Contact Us:

    If you have any questions or concerns about these Terms or our services, please contact us at [contact@shivamastroworld.com].

    By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

    We reserve the right to update or modify this Terms of service policy at any time without prior notice.